Four promises, and every condition.
Nothing on this page is fine print. Each condition is set at the same size as the promise it qualifies, because a condition you meet after you have paid is not a condition, it is a surprise.
The Chartered Guarantee
Complete the readiness programme inside your window. If your final assessment result is a referral, your next window is free, retargeted at exactly what your referral report found. Referred again and the one after that is free too. Complete the programme in all 3 windows and, if you are still not chartered, the money comes back.
- £497you pay
The window you buy
Complete the readiness programme inside it: 6 full mock interviews, your full lesson track, and drills on every competency your debriefs rated red.
- £0you pay
Referred? The next window is free
A full programme for the next sitting, retargeted at exactly what your referral report found. Complete it again.
- £0you pay
Referred again? So is the one after
Same terms, retargeted at the newer report. Complete the programme again.
- £497we refund
Still not chartered? Your money back
Complete the programme in all 3 windows and, if you are still not chartered, we refund the full £497.
Why the first one has conditions. Because they are what make it affordable, and an affordable promise is the only kind that gets honoured. A guarantee with no conditions is either a lie or a going-out-of-business sale. Completing the programme is the condition, and it is the same thing that makes you ready, so it was never a hoop. It is the product.
Two more refunds, neither of them conditional on a result
14 days or 2 full mocks, whichever comes first
Changed your mind, no reason needed, full refund. This one has no conditions at all. Both halves count because access starts the moment you pay: the clock runs for 14 days, and it also stops once you have finished 2 full mock interviews, whichever of the two happens first.
If we cannot deliver the window you bought, you are refunded
It covers a prolonged outage, and it covers us stopping. This is a multi-year promise from a young company, so it is worth saying plainly rather than leaving you to find out: if Interboard ceases trading during your window, the unused part of what you paid is refunded.
We will not write your submission.
RICS restricted generative AI in submission writing in June 2025. We will not sell you a rule breach, and we will not help you edge up to one. We interrogate what you wrote. We never author it.
It is the fourth guarantee and the only one that promises you less. Every question your panel asks comes from what is already in your submission, and the debrief tells you where your own answer fell short. Nowhere in the product will you be offered a sentence to use.
The conditions, in full
All of it, before you pay rather than after. If any of this reads as a reason not to buy, that is the right outcome.
- What completing the readiness programme means
- 6 full mock interviews, your full lesson track, and drills on every competency your debriefs rated red. The app shows you all three as a live checklist, so you never have to guess whether you have met the bar, and the same computation is what we check a claim against. Your lesson track is stated as a track, not a number, because its length differs by assessment.
- Which assessment counts
- Each window is bound to a named assessment session, agreed when the window opens. If you defer to a later sitting, the window follows you to it, but a deferral does not create an extra window.
- How far the ladder runs
- The ladder runs to 3 assessment windows. That is our number, not the awarding body's, and it is set by how long a payment can still be refunded rather than by how many attempts you have. Your awarding body's own attempt limit is separate and may be higher, so you can keep sitting after this promise has paid out in full.
- How to claim
- Claim by emailing your referral confirmation to support@interboard.co.uk within 60 days of each result. One claim per rung. You will not need to hunt for the process after a bad result: it is written down in the product before you need it.
- How a cash refund is paid
- Where the time elapsed means your original payment method can no longer be refunded, we pay by bank transfer to an account in your name, within 30 days of approving your claim.
- If we stop trading
- The service refund above covers your unused window. It is an honest statement of what we owe, not a fund that sits in escrow, and you should read it that way when you weigh a promise that runs for years.
- What none of these promise
- A result. Not a pass, not chartership, not a grade. We promise readiness, we measure it, and we show you the measurement. The assessment is the panel's and the decision is theirs.
Interboard is independent practice software and is not affiliated with or endorsed by RICS, IChemE, or any awarding body. It does not provide accreditation and does not guarantee any assessment outcome.
These promises sit alongside the Terms of Use and do not affect your statutory rights as a consumer under UK law.
Test the claim before you pay
Run a full mock interview free, with the debrief. The whole hour, not a sample question.
Not ready? Take the 2-minute demo tour first - no sign-up.